Video script and transcript

Length

5-7 minutes

What you will learn

Model a bad-news message that is direct, evidence-based, humane, and useful.

Opening idea

Avoiding difficult information does not protect the audience; it removes their ability to plan. Watch how a clear message preserves dignity and agency.

What to notice

1. Separate the decision, reasons, impact, and next step before drafting.
2. Model an evasive version and diagnose the harm it creates.
3. Model the revised client message with transparent limits and a realistic action.
4. Convert the same evidence into a concise informal report for a supervisor.

Workplace example

Use the referral delay scenario. Highlight each sentence as decision, evidence, acknowledgment, or action.

Pause and think

Which phrase helps you be direct without making a person feel dismissed?

Transcript

Instructor: Avoiding difficult information does not protect the audience; it removes their ability to plan. Watch how a clear message preserves dignity and agency.

Instructor: In this week, we are asking: How do you deliver difficult information while protecting clarity, evidence, and dignity?

Instructor: Separate the decision, reasons, impact, and next step before drafting.

Instructor: Model an evasive version and diagnose the harm it creates.

Instructor: Model the revised client message with transparent limits and a realistic action.

Instructor: Convert the same evidence into a concise informal report for a supervisor.

Instructor: Use the referral delay scenario. Highlight each sentence as decision, evidence, acknowledgment, or action.

Instructor: Which phrase helps you be direct without making a person feel dismissed?

Accessibility information

Provide captions, a full transcript, plain-language examples, and a downloadable accessible report outline.