EN2150 - Week 1 - Competency Check
Competency Check
Week 1 - Scenario Check
Shared meaning and listening
Inspect evidence, make a professional decision, sequence a response, and explain your judgment. Retry a stage until the reasoning is sound.
- 1Notice
- 2Decide
- 3Sequence
- 4Reflect
Stage 1 - Observe before interpreting
What can you responsibly notice?
Mr. Alvarez approaches Nia's front desk and says, “I was told someone would call last week.” His words are controlled, but he grips the counter, speaks quickly, and glances toward the waiting room. A phone is ringing, and three people are waiting behind him.
Select every cue, then decide what the cue does€”and does not€”prove.
Select every cue
Stage 2 - Choose a professional move
What should Nia do first?
She has one accurate status fact available: the referral is still being reviewed. Which move best creates shared meaning before she gives that fact?
Stage 3 - Build the response
Put the communication moves in a safe order
Drag the moves into the correct order. If drag and drop is unavailable, use the arrow buttons. The goal is not a magic script; it is a repeatable process that protects listening, accuracy, and follow-through.
- 1State the status and offer a concrete action or follow-up time.
- 2Acknowledge the concern and listen without interrupting.
- 3Confirm the audience's need with a paraphrase.
- 4Ask which uncertainty or next step the person needs clarified.
Stage 4 - Transfer the judgment
Explain the professional choice
Write how this process helps a professional avoid turning an interpretation into a fact. Name one sentence you would use with Mr. Alvarez.
Mark competency check complete
Complete the scenario, sequence the response, and save your professional judgment.
Not yet marked complete.